Terms

This is an English translation of the Polish Regulamin, provided for convenience. The Polish version is binding and prevails in the event of any discrepancy between the two. Both versions are the same terms, version of 25 September 2026.

These terms apply from 25 September 2026. If you have an individual agreement with the Service Provider, its provisions take precedence over these terms in matters that it governs differently.

1. Service Provider

The services described in these terms are provided by Marciniak IT Paweł Marciniak, ul. Karpia 23G lok. 4, 61-619 Poznań, Poland, NIP (Polish tax ID) 7811949227, REGON (business register number) 367646433, entered in the Central Register and Information on Economic Activity (CEIDG) (hereinafter: the Service Provider).

Contact: email contact@czytelnia.cloud, telephone +48 793 530 368, postal address as above.

2. Definitions

• Application — the Czytelnia web application available at https://app.czytelnia.cloud/ and its mobile app.
• Website — the product website at https://czytelnia.cloud/.
• Customer — a business for which an account has been set up in the Application, including a natural person running a sole proprietorship.
• User — a person using the Application on the Customer's account or on the account of a member of the Customer's team.
• Credits — the Application's units of account, used up by paid operations, in particular by answers generated by artificial intelligence models and by document processing.
• Package — a set number of Credits offered for purchase in the Application.
• Order — the Customer's declaration, made in the Application, that it is buying a Package.
• Payment Operator — PayPro S.A., based in Poznań, the operator of the Przelewy24 payment service.

3. Type and scope of the services

The Service Provider provides electronically:

• an account in the Application and access to its features — storing documents in collections, asking questions with answers based on those documents, document workflows and the other modules covered by the Customer's plan,
• the sale of Credits in the Application,
• the contact form on the Website.

The Service Provider sets the scope of features, the limits and the monthly allowance of Credits for each Customer in line with the agreed plan. The Customer sees its current plan and usage in the Application, in the “Your plan” section.

4. Technical requirements

Using the Application requires: a device with internet access, a current version of Chrome, Firefox, Safari or Edge with JavaScript enabled and with the cookies needed to maintain the session allowed, and an active email address. The mobile app requires a current version of Android or iOS.

Users must not supply unlawful content or act in a way that disrupts the Application.

5. Account

Accounts in the Application are set up by the Service Provider as agreed with the Customer, or by the Customer's invitation for a member of its team. The contract for the account is concluded at the first login and lasts until the account is deleted.

The User protects the login details from third parties. The Customer may ask for its account to be deleted at any time by writing to the address in section 1.

6. Credits and prices

• Only the owner of the Customer's account buys Credits. Credits are assigned to the Customer's account and cannot be transferred to another account or exchanged for money.
• The price of one Credit is set individually for the Customer. The net price, the VAT rate and the gross price of each Package are shown in the Application before the Order is placed and are final prices — no other charges are added to them.
• Prices are expressed in Polish złoty.
• Credits bought in a Package do not expire at the end of the month. The monthly allowance of Credits under the Customer's plan renews on the 1st day of each month, and any unused part of it lapses.
• Credits are used first from the monthly allowance and then from purchased Credits. The Customer sees the number of available Credits in the Application.

7. Placing an Order

An Order is placed in the Application, in the following steps:

1. Log in to the Application as the owner of the Customer's account and open Settings → Payments and invoices.
2. Fill in the invoice details: company name, NIP (Polish tax ID) and address.
3. In the “Buy credits” section, choose a Package — you will see its net price, VAT and gross price.
4. Choose a payment method: a new payment on the Przelewy24 page or a card or BLIK saved earlier.
5. Accept the Terms and declare that you want the service to start before the period for withdrawing from the contract expires (section 10). Without this the Order cannot be placed.
6. Click the payment button showing the gross amount. For a new payment you will be redirected to the Przelewy24 page.

Clicking the payment button means placing an Order with an obligation to pay. The contract for the sale of Credits is concluded when the Order is placed. The Customer sees the confirmation of the Order, with its content, in the Application's order history.

8. Payments

• Payments are handled by the Payment Operator. Available methods: BLIK (a Polish mobile payment method), payment card and fast online bank transfer — according to the list shown on the Przelewy24 page.
• An Order must be paid within 60 minutes of being placed. An Order not paid within that time is cancelled.
• The Customer may save a card or BLIK for later payments. Card details are stored only by the Payment Operator — the Service Provider has no access to them. A saved method can be removed in the Application at any time.
• For every paid Order the Service Provider issues a VAT invoice to the details given in the Application, no later than the 15th day of the month following the month in which it received the payment, and sends it to the email address given for invoices. The Customer accepts invoices in electronic form.

9. Fulfilment of the Order

Credits are added to the Customer's account as soon as the Payment Operator confirms the payment, usually within a few seconds. The Application sends a notification when the Credits have been added. If the Credits do not appear within 24 hours of payment, please contact us.

10. Withdrawal from the contract

A Customer that is a business has no right to withdraw from the contract, subject to the paragraph below.

A natural person running a sole proprietorship who concludes a contract directly related to that business, where the contract is not of a professional nature for them (Article 38a of the Polish Consumer Rights Act), has the right to withdraw from the contract for the sale of Credits within 14 days of its conclusion, without giving a reason. Because Credits are digital content supplied immediately after payment, when placing the Order such a person expressly requests that performance begin before that period expires and acknowledges that once the Credits are added to the account they lose the right to withdraw from the contract. We record the confirmation of this consent with the Order.

Where the right of withdrawal applies, it is enough to send a statement to the email address in section 1 before the period expires, for example: “I withdraw from the contract for the purchase of Credits of … (Order number …). Full name, company name, address, date”. We refund the payment within 14 days using the same method that was used to pay.

11. Complaints

Complaints about how the Application works, about how Credits were charged or about payments can be sent to the email address or the postal address in section 1. A complaint should include the account's email address, a description of the problem and — if it concerns a payment — the date and number of the Order.

We reply within 14 days of receiving the complaint. If the complaint is upheld, we return wrongly charged Credits to the Customer's account and, in the case of an incorrect payment, refund the money using the same payment method.

12. Liability

• Answers in the Application are generated by artificial intelligence models on the basis of the Customer's documents and point to their sources. They may contain errors — the User should verify important information in the source documents.
• The Service Provider makes every effort to keep the Application running without interruption. Planned technical work may temporarily limit access; we try to carry it out outside working hours.
• Towards Customers that are businesses, to the extent permitted by law, the Service Provider's liability is limited to actual damage and to the amount of the fees paid by the Customer in the 12 months preceding the event. The limitation does not apply to the persons referred to in section 10, second paragraph, or to damage caused intentionally.

13. Personal data

The controller of the data provided with an Order (invoice details, email address) is the Service Provider. We process it to perform the contract (Article 6(1)(b) GDPR) and to fulfil tax and accounting obligations (Article 6(1)(c) GDPR) — for the period required by law, as a rule 5 years from the end of the year in which the tax obligation arose. We pass the data needed to process the payment to the Payment Operator.

Documents and content uploaded to the Application by the Customer are processed on the basis of a data processing agreement concluded with the Customer. How data is processed on the Website is described in our privacy policy.

14. Final provisions

• These terms are available free of charge on the Website in a form that allows them to be downloaded, saved and printed.
• The Service Provider may change these terms for important reasons, in particular when the law or the Application's features change, informing Customers at least 14 days in advance. Orders placed before a change are governed by the terms as worded on the day the Order was placed.
• Matters not covered here are governed by Polish law. Disputes with Customers that are businesses are settled by the court competent for the Service Provider's registered office, subject to the persons referred to in section 10, second paragraph.

Document version: 25 September 2026.